Frequently Asked Questions
Answers to common questions about Nexus, its supported platforms and how your data is handled.
What is Nexus?
Nexus is a multi-company, multi-brand digital performance platform. It gives organizations a single, secure workspace to connect, monitor and analyze every brand's social media accounts across companies.
Is Nexus only for TikTok?
No. Nexus fully integrates TikTok, Facebook, Instagram and YouTube today. Google Analytics (GA4), Google Search Console, Google Business Profile, Pinterest, Snapchat and LinkedIn are planned as future integrations, using the same secure, brand-isolated connection model.
Can Nexus post, schedule or delete content on my behalf?
No. Nexus is a read-only analytics and management tool with respect to connected platforms. It never publishes, schedules, edits or deletes content, and never changes a connected account's settings.
How are brands kept separate from each other?
Every brand's connected accounts, tokens and analytics are fully isolated. Access to one brand's data never exposes another brand's connections or information.
How do I request deletion of my data?
Disconnecting a social account from the Social Accounts tab immediately and permanently deletes its locally stored encrypted credentials. For a full account or data-deletion request, see our Delete Your Data page or contact souadtorfi10@gmail.com.
Is there a mobile app?
Not yet. Nexus is a responsive web application that works on desktop, tablet and mobile browsers.
Who can access Nexus?
Access is restricted to authorized administrators and approved marketing team members within your organization.